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Cisco Unified Communications 500 Series for Small Business
For more information about the Cisco Unified Communications 500 Series, visit http://www.cisco.com/go/uc500 or contact us.

For businesses that want to enhance how you reach, serve, and retain customers, Cisco^® introduces the Cisco Smart Business Communications System. This affordable system gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other.

Product Overview

Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is an affordable appliance that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 50 users and flexible deployment options based on your needs-a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity (Figure 1).

Figure 1. Cisco Unified Communications 500 Series: 8- and 16-User Configuration

Figure 2. Cisco Unified Communications 500 Series: 24- and 32-User Configuration

Figure 3. Cisco Unified Communications 500 Series: 48-User Configuration

Components of the Cisco Unified Communications 500 Series include:

• Cisco Unified Communications Manager Express for call processing of Cisco Unified IP phones, providing a phone system rich in features

• Cisco Unity^® Express for voice messaging and Automated Attendant, to help improve communication among employees and with customers

• An integrated 8-port Power over Ethernet (PoE) local-area network (LAN) switch

• Network security functions including Cisco IOS Firewall, which protects the wide-area network (WAN) entry point into your network, and virtual private network (VPN), which gives up to 10 remote users highly secure access to your network

• Optional integrated wireless LAN (WLAN) capability on some models or external access points and Cisco Wireless LAN Controller Modules, to enable mobile networking, which can help increase employee flexibility and productivity

• Cisco Configuration Assistant so you can easily configure devices and technologies including unified communications (phones and software), switching, routing, security, and wireless

• Optional remote system-monitoring capabilities

The devices also support:

• Cisco Unified IP phones, including wireless handsets and Session Initiation Protocol (SIP) phones

• Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM

• An ability to expand switching capabilities through a connection to Cisco Catalyst^® Express 520 Series Switches, which provide an additional 8 to 24 ports

Architecture Features and Benefits

The Cisco Unified Communications 500 Series integrates voice, data, video, security, wireless, and management into one platform. It brings unified communications to small businesses and organizations by providing a simplified, affordable solution that is easy to configure, deploy, and manage. By combining call control, messaging, and mobility into one device, the Cisco Unified Communications 500 Series eliminates the added costs of multiple servers and provides a solution that is easy to set up and manage at a lower price point.

Table 1 summarizes the features and benefits of the Cisco Unified Communications 500 Series.

Table 1. Platform Features and Benefits

Feature	Benefit
Solution packaging	The solution offers various fixed configurations, eliminating the guesswork from configuration. Each configuration is equipped with the appropriate number of feature licenses for call processing, voicemail, and Cisco Unified IP phones, simplifying the product structure. A modular slot is available in most of the configurations, allowing expansion of the system with additional PSTN or analog station interfaces. The appropriate number of fixed digital signal processors (DSPs) is packaged with each configuration.
Default system configuration	Although packaged to support various deployment configurations, the solution comes with a Cisco Smart Assist predefined configuration from the factory, allowing for rapid deployment of the product in the field: • Preassigned phone extensions • Dial plan • Voice and data VLANs • Firewall settings With the appropriate licensed base platform, expanding the system is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports.
Integrated voicemail and Automated Attendant	Voice messaging raises the level of professionalism, productivity, and customer service available to small business customers with built-in Automated-Attendant and advanced voicemail capabilities. With Professional Automated Attendant, all calls can be handled efficiently and reliably 24 hours a day. Callers can dial by extension number of the group or person they are trying to reach or use the Dial-by-Name feature when they do not know a specific extension. Voicemail extends your organization's productivity by allowing employees to access messages at any time from any telephone. Both internal and external calls to a busy or unattended phone are forwarded to the user's voicemail box and are greeted with the user's personalized greeting. Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol (IMAP) email clients, including Microsoft Outlook, Outlook Express, or Lotus Notes. You can also access voicemail features using the XML display on Cisco Unified IP phones.
Ethernet connectivity with quality of service (QoS)	Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE-T Ethernet technology without the need for additional power modules. Most Cisco Unified IP phones include a 10/100 switch with QoS to provide PC desktop connectivity to the network. Optimized QoS is provided for IP phone and desktop configurations. The QoS level helps ensure that voice over IP (VoIP) traffic takes precedence. Voice and data traffic have separate VLANs. Port security limits unauthorized access to the network.
Power failover	A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs. When power is lost, the first foreign exchange office (FXO) PSTN trunk is directly connected to foreign exchange station (FXS) analog port, allowing for calls to be placed and received.
Recorded announcements for callers: Music on Hold (MOH)	The process for providing customized MOH announcements is simplified with a dedicated MOH port, allowing small-business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3.5-mm mini-jack. You can also use .wav files stored on flash memory of the system. MOH is an audio stream that is played to PSTN and VoIP G.711 or G.729 callers who are placed on hold, reassuring the callers that they are still connected to the called party.
Deployment options	Depending on the configuration, the Cisco Unified Communications 500 Series can be deployed as a desktop unit, wall-mounted, or installed in a standard 19-inch (48.26-cm) rack with an optional rack-mount kit.

Unified Communications Features

IP telephony is currently experiencing tremendous growth, accelerated by access to value-added features and applications that only IP telephony can provide to the end user. Additionally, the cost benefits of converging data, voice, and video on a single network are adding to the rapid acceptance of this technology. Because it is integrated into a single system, Cisco Unified Communications 500 Series for Small Business enhances the advantages of convergence by offering the following benefits:

• Cost-effective operations through a single, integrated voice-and-data platform for all small-office needs: This highly reliable platform provides robust QoS and the right level of security, encryption, and firewall to deliver enhanced VPN services to meet small-business needs. The system delivers integrated IP telephony, voicemail, and Automated-Attendant functions, allowing you to deploy one device to address all your business needs-thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).

• Sophisticated key system and private branch exchange (PBX) capabilities: Small businesses have different workflows and require specialized features to support their work practices. The Cisco Unified Communications 500 Series delivers a robust set of telephony features for the small office and delivers unique, value-added capabilities through XML. These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business.

• Remote maintenance and troubleshooting: You can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly GUI to configure and administer the Cisco Unified Communications 500 Series system.

The Cisco Unified Communications 500 Series appliance offers the feature set available with Cisco Unified Communications Manager Express 4.2 and Cisco Unity Express 3.0.

Note: Cisco Unified IP Phone 500 Series work exclusively with the Cisco Unified Communications 500 Series for Small Business and cannot be used with other Cisco call processing platforms. Cisco Configuration Assistant Release 1.6 and Cisco IOS Software Release XW7 are required in order for these new phone types to be recognized by the Unified Communications 500 Series.

Table 2 summarizes the unified communications features.

Table 2. Cisco Unified Communications 500 Series for Small Business Features

Feature	Benefit
End-user phone features	• Multiline appearances on phone • Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC-based attendance console • Fast Transfer: Blind or consult • Busy Lamp Field • Silent ringing options • Automatic line selection for outbound calls • Call Forward on Busy, No Answer, and All • Call Forward All restriction control • Do Not Disturb (DND) • Feature ring with DND set • IP phone display of DND state • Dial-plan pattern load on SIP phones • Diversion of calls directly to voicemail • Customization of soft keys • Enable and disable Call Waiting notification per line • Call Waiting with overlay Directory Number • Call Waiting Ring • Dual line appearances per button • After-hours toll-bar override • Auto-answer with headset • European date formats • Hook flash passthrough across analog PSTN trunks • Idle URL: Periodically pushes messages or graphics on IP phones • Last Number Redial • Local Name Directory Lookup • On-Hook Dialing • Station Speed Dial with configuration changes from IP phone • System Speed Dial for 10,000 numbers • Silent and Feature Ring options • SIP-based Line-Side Subscribe, providing basic presence of phone status • Access features using soft keys or feature access codes • Remote teleworker IP phone support • Dynamic Hunt-Group Join or Leave • Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP • XML application services on Cisco Unified IP phone displays • Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints
PSTN interfaces and features	• Analog FXO Loop and Ground Start • Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS Software • T1/E1 for PSTN Connectivity • Caller ID name and number • Automatic Number Identification (ANI) • Direct inward dialing (DID) • Direct outward dialing • Dedicated trunk mapping to phone button • H.323 trunks with H.450 support • H450.12 automatic detection of H.450 support for remote H.323 endpoints • H.323-to-H.323 Hairpin Call Routing for non-H.450-compliant H.323 endpoints • SIP trunks and RFC 2833 support • Transcoding G.711 and G.729a
System calling features	• Account codes and call detail record (CDR) field entry • Callback Busy Subscriber Camp-On • Per-phone call coverage rules • Call Hold and Retrieve • Call Park: Personal and directed • Call Park Recall • Call Park Assign to Extension • Call Pickup Directed • Call Pickup Local Group • Call Pickup Explicit Group • Call Transfer: Consultative and blind • Call Waiting • Eight-party impromptu conferencing • Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software Telephony Services Provider (TSP) • Directory services using XML • Hunt groups: Sequential, circular, and longest idle • Hunt-group dynamic log in and log out • Hunt-groups statistics: Daily and hourly • Intercom • Meet-Me Conferencing • MOH: Internal or external source • Night Service Bell or Call Forwarding • Overlay extensions for enhanced call coverage • Called-name display for overlay extensions • Paging: Internal through IP phones or to external system • Per-call caller ID blocking • Secondary dial tone • Additional system speed-dial option through XML service • Time-of-day and day-of-week call blocking • Customizable called-name display • Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics • Display of number of calls in queue on IP phone • Agent log in and log out of B-ACD hunt group • Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS) • For additional information about Cisco Unified Communications Manager Express features, please visit http://www.cisco.com/go/ccme.
Voice messaging	• Integrated voicemail and Automated-Attendant solution using Cisco Unity Express • Complete yet concise telephony user interface (TUI) tutorial: Takes the user step by step through the mailbox setup process, minimizing the need for administrator assistance, saving time and money • Full range of commonly used voicemail features • Comprehensive voicemail feature set: Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information • Networking: Voice Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms • Distribution lists and broadcast messages • Public and private distribution list function and broadcast messaging capability • General-delivery mailboxes (GDMs) • Multiple GDM voicemail boxes for designated team members • Ability for subscribers to recover a message if it is inadvertently deleted • Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products • Personal operator: Configurable alternate telephone number (per voice mailbox) for "zero out" option • Voicemail access using IMAP integration with Microsoft Outlook, Outlook Express, or Lotus Notes • Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application • For additional information about voicemail features, please visit http://www.cisco.com/go/cue.
Automated Attendant	• Up to five Automated-Attendants per system • Standard dial-by-name and dial-by-extension Automated Attendant • Holiday schedules and calendar • Business-hours schedule • Script editor: Graphical scripting tool that creates customized Automated-Attendant menu flows • Support for time-of-day and day-of-week routing • Unlimited menu items and unlimited nesting • Administration through telephony • Ability to record Automated-Attendant prompts from phone or computer • Capability to create and manage broadcast messages • Ability to record spoken names for remote users • Emergency alternate greeting: Alerts callers to temporary schedule changes due to snow, holidays, etc. • For additional information about Automated-Attendant features, please visit http://www.cisco.com/go/cue.
Configuration and management	• Preconfigured to allow for connection of phones and PSTN lines to start using system upon startup • Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions • Extension assigner that allows replacement of phones using simple, easy-to-follow voice prompts • Windows GUI-based Cisco Configuration Assistant for complete system setup; customization and management included • Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles • For additional information about Cisco Configuration Assistant, please visit http://www.cisco.com/go/configassist. For additional information about Cisco Monitor Director and Cisco Monitor Manager, please visit http://www.cisco.com/go/sbnm.

Network Security Features and Benefits

Security is a fundamental part of the Cisco Unified Communications 500 Series. Table 3 summarizes the security features.

Table 3. Secure Networking Features and Benefits

Feature	Benefit
Cisco IOS Firewall	Sophisticated security and policy enforcement provides features such as stateful, application-based filtering (context-based access control [CBAC]), per-user authentication and authorization, real-time alerts, and transparent firewall.
Cisco Easy VPN and SSL VPN	The Cisco Unified Communications 500 Series eases administration and management of point-to-point VPNs by actively pushing new security policies from a single headend to remote sites. Note: Maximum of 10 VPN tunnels are supported on the platform.
Standard 802.1x support on integrated switching	Standard 802.1x applications require valid access credentials that make unauthorized access to protected information resources and deployment of unsecured wireless access points more difficult.
Network Address Translation (NAT)	NAT simplifies and reduces costs associated with global IP address allocation and management. Only a single registered IP address is required to support all users on an entire LAN infrastructure.

Wireless Support Features and Benefits

The 8- and 16-user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for highly secure WLAN connectivity. Note: The 24-, 32- and 48-user models do not support an optional integrated WLAN access point. These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to enable WLAN functions. Table 4 summarizes wireless features.

Table 4. Wireless Features and Benefits

Feature

Benefit

WLAN connectivity

The 802.11b/g integrated access point (available only on the 8- and 16-user Cisco Unified Communications 500 Series models) can be used to provide integrated WLAN connectivity to mobile clients-voice and data-resulting in mobility and enhanced productivity for users.

The integrated 802.11b/g access point in the Cisco Unified Communications 500 Series supports up to 54-Mbps connections.

Cordless WLAN IP phones allow users to be mobile and more productive.

Enhanced security

Enhanced security is provided with support for Wi-Fi Protected Access (WPA and WPA2), including authentication with 802.1x and Cisco LEAP, Protected Extensible Authentication Protocol (PEAP), dynamic Wired Equivalent Privacy (WEP), or static WEP.

WLAN VLANs and 802.1q/e are also supported; these features prioritize voice and video traffic with queuing.

Employee and guest WLAN access is through separate VLANs.

Product Hardware Specifications

Table 5 lists the Cisco Unified Communications 500 Series chassis specifications.

Table 5. Specifications of Cisco Unified Communications 500 Series

Cisco Unified Communications 500 Series	Cisco Unified Communications 520 System (8- and 16-user configuration)	Cisco Unified Communications 520 System (24-, 32- and 48-user configuration)
Packaging Type	Desktop or wall-mount	Rack-mount
Product Architecture
DRAM	• Cisco IOS Software: 256 MB • Voice messaging: 512 MB
Compact Flash memory	• Cisco IOS Software: 128 MB • Voice messaging: 1 GB Compact Flash
Onboard Ethernet ports	• Eight 10-/100-Mbps LAN • One 10/100 WAN uplink • One 10/100 Ethernet expansion port
Voice expansion slots	1 voice interface card (VIC) slot to support Cisco VIC modules listed in Table 6 for voice and fax
MOH	Single 3.5-mm audio port
Integrated hardware-based encryption	Yes
Integrated inline PoE ports	8 built-in PoE ports
FXS and DID ports	4 built-in FXS ports (DID is available via additional module listed in table 6 below)
PSTN interfaces (FXO, BRI or T1/E1)	4 to 12 FXO ports or 2 to 6 BRI ports (VIC slot can be used to add interfaces in some configurations) Fixed 48-user configuration is also available with integrated T1/E1 interface Accessory T1/E1 VWIC interface card: Available for use in the 8-, 16-, 24- and 32-user UC500 models (VIC slot can be used to add this T1/E1 interface card)
Console port (up to 115.2 kbps)	1
Voicemail ports	6 ports for voicemail and Automated Attendant
Deployment Options	Desktop, wall-mount, and rack-mount (rack-mount requires an optional rack-mount bracket)		19-in. (48.26-cm) rack-mount
Power Requirements
Power supply	External		Internal
AC input voltage	100 to 240 VAC		100 to 240 VAC
AC input frequency	50 to 60 Hz		50 to 60 Hz
AC input current	4 to 2A (100 to 240V)		3 to 1.5A (100 to 240V)
AC input surge current	50 to 100A (100 to 240V)		30 to 60A (100 to 240V)
Maximum inline power distribution	82W		82W
Power dissipation: AC without IP phone support	80W 90W (including external adapter)		95W
Power dissipation: AC with IP phone support for IP phones	175W 190W (including external adapter)		200W
Environmental Specifications
Operating temperature	32 to 104°F (0 to 40°C)		32 to 104°F (0 to 40°C)
Operating humidity	10 to 85% noncondensing operating; 5 to 95 noncondensing, nonoperating
Nonoperating temperature	4 to 149°F (-20 to 65°C)		4 to 149°F (-20 to 65°C)
Operation altitude	• 104°F (40°C) at sea level • 87.8°F (31°C) at 6,000 ft (1800m) • 77°F (25°C) at 10,000 ft (3000m) • 34.7°F (1.5°C) per 1,000 ft		• 104°F (40°C) at sea level • 87.8°F (31°C) at 6,000 ft (1800m) • 77 °F (25°C) at 10,000 ft (3000m) • 34.7°F (1.5°C) per 1,000 ft
Dimensions (H x W x D)	2.625 x 10.5 x 11.05 in. (6.67 x 26.67 x 28.07 cm)		3.5 x 17.5 x 14 in. (8.89 x 44.45 x 35.56 cm)
Power supply dimensions (H x W x D)	1.7 x 4 x 7.5 in. (4.3 x 10.16 x 19.05 cm)		Internal power supply
Rack height	1.5 rack unit (RU)		2Rus
Weight (fully configured)	8 lb (3.63 kg)		14.5 lb (6.58 kg)
Power supply weight	3 lb (1.36 kg)		Internal
Noise level (minimum and maximum)	Normal operating temperature: <78°F (25.6°C): 34 dBA ->78°F (25.6°C) through <104°F (40°C): 37 dBA ->104°F (40°C): 42 dBA		Normal operating temperature: <90°F (32.2°C): 44 dBA 53 dBA (at maximum fan speed)
Regulatory Compliance
Safety	• IEC 60950-1 • AS/NZS 60950.1 • CAN/CSA-C22.2 No. 60950-1 • EN 60950-1 • UL 60950-1
Immunity	• EN 55024 • EN 300-386 • EN 61000-6-2 • EN 50082-1 • EN 55024 (CISPR 24)
EMC	• FCC Part 15, ICES-003 • EN55022, CISPR 22 • AS/NZS • CNS13438 • VCCI V-3 • EN 55024 • EN 300-386 • EN 61000-3-2 • EN 61000-3-3 • EN 50082-1 • EN 55024 (CISPR 24)